Returns & Refunds
Our Returns Policy
Because every piece is prepared specifically for you, please review the details carefully before ordering. If something isn't right, we're here to help.
14-Day Return Window
Return requests must be made within 14 days of receiving your order.
Conditions
What Can Be Returned
Eligible for Return
- Unused and unworn condition
- Original packaging and dust bag included
- All original tags still attached
- Return requested within 14 days of receiving your order
Not Eligible
- Bespoke or custom-made pieces from the Private Collection
- Items showing signs of use, wear, scratches, or scuff marks
- Items missing original packaging, dust bag, or tags
- Requests made more than 14 days after delivery
Requesting a Return
How to Request a Return
- 1
Contact Us First
Please contact us via WhatsApp or email before sending anything back. Include your order number and reason for return so we can arrange the process smoothly.
- 2
We Confirm & Send Instructions
We'll reply within 24 hours confirming whether the return is eligible and sending you the return address plus any special packaging instructions.
- 3
Ship It Back
Return shipping is the customer's responsibility. We recommend a tracked service — please share the tracking number with us once posted.
- 4
Inspection & Refund
When we receive the item, we inspect it against the eligibility criteria. If accepted, we refund the item cost to your original payment method within 7 working days.
Damaged in transit or wrong item received? Contact us within 48 hours of delivery with photos — we'll cover the return shipping and either replace or refund immediately.
Get In Touch
Ready to Return?
Message us first — we'll walk you through it and make it painless.
More questions? Visit the FAQ or read our Delivery Information page.